Kool Desk24’s shared inbox enables your team to collaborate and resolve issues without getting in each other’s way. Every request sent to your support email becomes a ticket in your helpdesk.
Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies.
Need to assign multiple tickets to the same agent? With bulk actions, things like categorizing, assigning or deleting a hundred tickets just take a few clicks.
Ever have a customer report the same issue multiple times via different channels, causing confusion? No problem. Merge all of the related tickets together, and resolve it in one go.
Service Level Agreements
Kool CRM offers you to manage you mailbox very easily. You can view email, send email by few click.
Kool Desk24 automatically provides you with smart suggestions of possible solutions right next to the ticket, based on keywords in the ticket’s description.
Kool Desk24 has a long list of useful keyboard shortcuts to help you navigate through your helpdesk, perform quick actions, and expedite dozens of common tasks.
Scenario automations let you perform a series of tasks on a ticket. Mark a ticket as high priority, set its status as pending and assign it to the dev team with just a single click.
Feel free to talk to our online representative at any time you please using our Live Chat system on our website or one of the below instant messaging programs.
Please be patient while waiting for response. (24/7 Support!) Phone General Inquiries: +8801730060280